1:20
What is Deskpro?
Meet Deskpro the ONLY help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy.
Deskpro Overview
What is Deskpro?
Meet Deskpro the ONLY help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy.
Deskpro Overview
21:36
Explore the Deskpro platform.
17:09
Deskpro Demo
Get a better idea of what Deskpro has to offer with our brief product demo.
3:07
Introduction to AI
Tour innovative AI features and how intelligent ticketing tools enhance team operations.
Introduction to Deskpro
34:55
Take a tour of our help desk and get to grips with our software.
3:50
The Agent Interface
Familiarize yourself with the layout and features of our agent workspace.
2:58
The Admin Interface
An overview of Deskpro's Admin Interface and how you can configure your help desk.
3:55
The Help Center
Provide your users with a 24/7 self-service platform with Help Center.
3:13
Introduction to Publish
Get to know the Publishing interface in Deskpro for managing your Help Center
1:52
Reports
Gain analytical insights from your in-built and customizable reporting interface.
3:55
Multi-Brand
Provide support across multiple services, brands, or products from one help desk.
7:51
Getting to know your Workspace
Learn about all the different display choices and viewing preferences.
2:30
Kanban
Use Deskpro's Kanban view for agile project management in your help desk.
4:51
Introduction to Voice
Get to know Deskpro's in-built call center software that makes support simple.
The Ticket
20:26
Get to grips with support software with our run-through of ticketing and how you can interact with customers through Deskpro.
3:04
Anatomy of a Ticket
Get to know the different elements that make up a Deskpro ticket.
2:30
Using Agent Notes
Collaborate with colleagues with private internal notes to resolve issues together.
4:33
Replying to a Ticket
Learn the basics of replying to your users with Deskpro's useful reply box tools.
1:46
Ticket Assignment
Understand the concept of assignment and ownership of Deskpro tickets.
1:55
Ticket History
See all the actions that have taken place on a ticket in one convenient place.
3:39
Ticket Status
Stay on top of ticket lifecycles and keep them moving toward resolution.
2:59
Ticket Creation
A walkthrough of how Agents can manually create Tickets in the Deskpro Agent Interface.
Using Ticket Actions
22:38
Find out about some of the ways you can quickly action tickets and the useful tools at your disposal.
4:50
Introduction to Ticket Actions
Get to know the useful tools that you can access from a ticket.
3:56
Approvals
Streamline your approval processes with our workflow management tool.
2:42
Billing
Add charges to your support and track your billable hours of assistance.
1:19
Follow Ups
Prompt agent activity, automate actions and set up helpful reminders.
2:18
Linked Tickets
Connect Users' similar queries with a quick linking action.
1:27
Linked Topic
Link tickets to topics in your Community Forum to easily share users' opinions.
1:38
Problems
Link Problems to tickets with ease with quick Ticket Actions.
1:22
Pending Article
Create Knowledge Base Articles linked to questions your customers raise.
1:45
Tasks
Create and delegate tasks linked to an open ticket for speedy resolution.
1:21
SLAs
Apply SLAs to tickets in the agent interface to meet performance targets.
Navigating Deskpro
18:16
Get to know the different ways to find tickets in the interface and categorize your workflows.
2:35
The Navigation Panel
Find out about all the different ways you can sort, filter, and find tickets in Deskpro.
2:23
Queues
An in-depth look at how Queues can group and categorize help desk tickets.
2:41
Lists
Build highly-specific ticket lists for yourself and across the help desk globally.
2:05
Ticket Search
Locate specific tickets in the help desk with our powerful ticket search feature.
2:49
Problems
Track large-scale or recurring issues with intelligent problem management tools.
2:09
Stars
You can use stars as a personal categorization system in the help desk.
3:34
Labels
Add labels to different items for quick categorization and searching capabilities.
Automations
12:05
Deskpro's powerful automations let you build actions that improve agent productivity and streamline key workflows.
4:51
Snippets
Agents use Snippets to insert canned responses to reply to tickets faster.
4:49
Macros
Let agents run a pre-defined set of actions again and again to boost productivity.
2:25
Mass Actions
Easily apply the same actions to multiple tickets at once using Mass Actions.
Customer Relationship Management
18:43
Look through all the different elements of Deskpro's CRM, and easily manage all your users in our simple customer management tool.
2:59
Overview of the CRM
Find out about Deskpro's CRM and how it makes managing customers easy.
3:39
The User Profile
Store and view information about Users on their profiles in the help desk.
3:53
The Organization Profile
Group Users into Organizations and store company-wide details in one location.
3:15
Creating Usergroups
Easily define user permissions to control what they can view and access.
4:57
Custom Fields
Create flexible custom fields to store information on Users and Organizations.
The On-Premise Controller
11:09
The OPC is our new method for deploying and managing Deskpro On-Premise from an intuitive self-hosting platform.
3:10
Introduction to the OPC
Our re-imagined On-Premise platform for seamless self-hosting.
3:12
Creating an Instance
How you can use the OPC to create an instance in your On-Premise deployment.
3:10
Installing the OPC
Check out how you install the On-Premise Controller
1:37
Updating an Instance
Find out about managing your instance updates using the On-Premise Controller.