Deskpro Cloud Pricing
Where great teams meet smart technology
Empower your team with intelligent automations, powerful integrations, and instant AI tools that make every customer interaction faster and more personal.
Team
Essential tools for small teams getting started
$39
/agent/month (Min 5 agents)Get started with:
- Unified inbox for every channelcheck
- Self-Service Help Centercheck
- Chatbotcheck
- Apps & Integrationscheck
- Mobile Appscheck
- Reporting & Analyticscheck
- Standard Supportcheck
View all features
Get started with:
- Unified inbox for every channelcheck
- Self-Service Help Centercheck
- Chatbotcheck
- Apps & Integrationscheck
- Mobile Appscheck
- Reporting & Analyticscheck
- Standard Supportcheck
Most popular
Professional
Expanded features for growing teams ready to scale
$59
/agent/month (Min 10 agents)Everything in Deskpro Team, plus:
- Lite Agentscheck
- Deskpro AIcheck
- AI-Powered Chatbotcheck
- Remove "Powered by Deskpro"check
- Multiple Brand Supportcheck
- Advanced Voice & Call Controlscheck
- Multi-Accountcheck
- CRM Synccheck
- Professional Supportcheck
View all features
Everything in Deskpro Team, plus:
- Lite Agentscheck
- Deskpro AIcheck
- AI-Powered Chatbotcheck
- Remove "Powered by Deskpro"check
- Multiple Brand Supportcheck
- Advanced Voice & Call Controlscheck
- Multi-Accountcheck
- CRM Synccheck
- Professional Supportcheck
Enterprise
Advanced flexibility for large teams that need total control
$99
/agent/month (Min 25 agents)Everything in Deskpro Professional, plus:
- Global Data CenterpaidGlobal data center upgrade choice available across 22 AWS regions.check
- Quarterly Health Checkscheck
- Security Reviewscheck
- Sandbox Environmentcheck
- Custom Contractscheck
- HIPAA-Compliant Hostingcheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
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Everything in Deskpro Professional, plus:
- Global Data CenterpaidGlobal data center upgrade choice available across 22 AWS regions.check
- Quarterly Health Checkscheck
- Security Reviewscheck
- Sandbox Environmentcheck
- Custom Contractscheck
- HIPAA-Compliant Hostingcheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
Compare all features
| TeamTry for free | ProfessionalTry for free | EnterpriseTry for free | |
|---|---|---|---|
| Channels & Ticketing | |||
| EmailSend email using your own custom email addresses. Either through Deskpro, SMTP or directly link your Gmail/Outlook accounts. | |||
| Chat | |||
| Phone | |||
| Contact FormsCustom forms can be embedded anywhere on your website or Help Center. Collect all the customer information that your agents need to resolve issues. | |||
| Slack | |||
| Microsoft Teams | |||
| Social | |||
| SMS | |||
| Reviews | |||
| Shared InboxCollaborate across every contact point with connected inboxes. | |||
| Ticket Queues | |||
| Agent Notes | |||
| @mentions | |||
| Ticket TranslationAI Ticket translation | |||
| Ticket SLAs | |||
| Ticket Urgency | |||
| Custom FieldsUnlimited custom fields to include as much data as your teams require, control access using permissions | |||
| Stars | |||
| Labels | |||
| Ticket Followers | |||
| Ticket Permissions | |||
| Self-Service Help Center | |||
| Help CenterCreate a fully branded portal where users can browse help articles and submit tickets. | |||
| Knowledge BasePublish and organize articles, FAQs, and documentation. | |||
| GuidesBuild structured multi-page guides for products or onboarding. | |||
| NewsShare new updates, announcements, or service notifications directly on your Help Center. | |||
| CommunityHost user discussions, feedback, and peer-to-peer support. | |||
| FilesUpload guides, PDFs, and images to support content. | |||
| Multi-Brand Help CentersManage separate Help Centers for multiple brands or departments from one Deskpro workspace. | 3 | 10 | Unlimited |
| Content PermissionsControl who can view or edit content (public, internal, or restricted). | |||
| Custom TemplatesBuild custom templates for standardized content layouts. | |||
| Theme CustomizationFully customize your Help Center colors, typography, and layout to match your brand with full CSS access. | |||
| Remove 'Powered by Deskpro' BrandingRemove Deskpro branding for a fully white-labeled experience. | |||
| Dynamic FormsAdd unlimited custom fields and layouts to ticket submission forms. | |||
| Feedback & RatingsLet users rate article helpfulness and suggest improvements. | |||
| Content Publishing & Review SchedulingEnforce content workflows with scheduled publishing, reviews, and expirations. | |||
| Deskpro AI | |||
| AI Ticket Summaries | |||
| AI Draft Responses | |||
| AI Intent Detection | |||
| AI Sentiment Analysis | |||
| AI Tone Enhancement | |||
| AI Spelling & Grammar Check | |||
| AI Chatbot | |||
| AI Data Sources | |||
| Private AI | |||
| AI GuardrailsSOON | |||
| Automation & Workflows | |||
| Escalations | |||
| Triggers & Categorization | |||
| Follow Ups | |||
| Round Robin | |||
| Auto Responses | |||
| Work Shifts | |||
| Macros | |||
| Snippets | |||
| Mass Actions | |||
| Bot Flows | |||
| Reporting & Analytics | |||
| 150+ Built In Reports | |||
| Custom Reports | |||
| Custom Dashboards | |||
| Data Export | |||
| Report Sharing | |||
| Customer Satisfaction Surveys | |||
| Reporting Permissions | |||
| Custom Reports Support | |||
| Integrations & Apps | |||
| Apps Marketplace | |||
| CRM Sync | |||
| Zapier | |||
| Full REST API | |||
| Build Custom Apps | |||
| Security & Compliance | |||
| SSO | |||
| Agent Two Factor Authentication | |||
| User Two Factor Authentication | |||
| ISO27001 | |||
| CSA Star | |||
| GDPR | |||
| DPA | |||
| SOC2 | |||
| Cyber Essentials Plus | |||
| HIPAA-Compliant Hosting | |||
| Security Reviews | |||
| Hosting & Infrastructure | |||
| Data Center Choice | US / UK / EU | US / UK / EU | Global |
| Uptime SLA | 99.90% | 99.99% | |
| Support & Services | |||
| Customer Success ManagerDedicated Customer Success Manager as your main point of contact. | |||
| Custom Reports Support | |||
| Quarterly Health Checks | |||
| Support SLA | $ | ||
| Implementation Services | $ | $ | |
| Deskpro Support | |||
| Licensing | |||
| Minimum AgentsAgents are the members of your team who work in Deskpro to help your users. | 5 | 10 | 25 |
| Lite AgentsAgents who can view tickets and collaborate with your team, but can’t respond to users directly. | 50 | 1000 | |
| WorkspacesLink multiple Deskpro instances together for simple navigation. | |||
| Shared Agents/Multi-AccountShare an agent license between your Deskpro Workspaces. | 3 | Unlimited | |
| Custom Contracts | $ | ||