B2B Support
Manage complex client relationships, SLAs, and omnichannel support with complete visibility across accounts.
Deskpro brings customer support under control
Deskpro is built for flexibility, control, and long-term scalability. Giving customer service and employee support teams a help desk platform that adapts to how you work, grows with you, and runs on your terms. Deskpro can be deployed in the cloud, in your own VPC, sovereign cloud, or fully on-premise, whatever works best for your security, compliance, and data privacy requirements.
Powerful AI features can be driven by the AI of your choice, including full support for private AI with Deskpro Private.
Why teams choose Deskpro
Deskpro extends beyond support teams, giving organizations a single platform to manage requests and service delivery across departments.
HR & Operations
Streamline internal support requests like onboarding, policies, and approvals with structured workflows and automation.
IT Help Desk
Resolve issues faster with ticketing, issue tracking and integrations tailored for IT teams.
The Deskpro difference
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Unified omnichannel support
Bring every channel into one unified interface with no plan based limits on the channels you can connect.
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Flexible workflow automation
Deskpro's unlimited automation gives you the flexibility to build and scale even complex processes for your team.
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AI that works your way
Power Deskpro's AI features with the AI provider of your choice for smart and secure support interactions.
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Flexible deployment options
With cloud, on-prem, VPC, private and sovereign cloud options, host and use AI in the most secure environments.
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Support you can rely on
Our skilled, responsive in-house support team achieves a minimum monthly satisfaction score of 99% positive.
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Easy platform migration
Move from your current help desk with minimal disruption in weeks. Our team and tools make switching simple.
Built to keep customer support running smoothly
One place for every customer conversation
Customers reach out through many channels, but support teams shouldn’t have to manage them in different systems.
Deskpro brings conversations from email, chat, voice, forms, messaging apps, and collaboration tools into a single workspace. Agents always have the full context of every interaction so they can respond faster and resolve issues more effectively.
Automate the work that slows teams
Manual processes can quickly overwhelm support teams as ticket volumes grow.
Deskpro helps teams automate routing, escalations, responses, and workflows so tickets reach the right people faster and common tasks happen automatically. This reduces administrative work and keeps support operations running smoothly.
Help agents move faster with AI
As support volumes grow, teams need tools that help them work more efficiently.
Deskpro’s AI capabilities assist with tasks such as automated ticket triage based on sentiment and intent, suggested responses, and resolution recommendations. This helps agents understand issues quickly and respond with confidence, improving productivity without sacrificing quality.
Built to adapt to your business
Every organization has unique processes and support workflows.
Deskpro allows teams to customize ticket structures, forms, workflows, Help Centers, and branding so the platform fits their operational needs. This flexibility allows teams to create a support environment that reflects how they actually work.
A platform that grows with your team
Support platforms should grow with organizations rather than forcing them to change systems.
Deskpro supports teams of all sizes, from small support groups to large global operations. Multi-brand portals, multilingual capabilities, and scalable workflows allow teams to expand their support services without changing platforms.
Control over your infrastructure and data
Some organizations require more control over where systems run and how data is managed.
Deskpro provides flexible deployment options that allow organizations to maintain control over infrastructure, data residency, and security requirements. This flexibility makes it suitable for teams operating in regulated industries or complex environments.
Support that customers love
Get fast, practical help from people who know Deskpro inside and out. Our support team work closely with customers to solve problems, configure workflows, and ensure teams get the most value from the platform.
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99%
Average monthly satisfaction
Customers leaving positive and neutral feedback on support experiences with Deskpro
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100%
SLA adherance
Over a three month period, the Deskpro support team has achieved 100% SLA compliance
Take control of your support operations
Deskpro helps organizations deliver faster support, automate workflows, and scale their service operations without complexity.
See how Deskpro can transform the way your team handles support.