Centralized employee support
Manage all HR requests and cases, including onboarding, across email, chat, and self-service portals in one secure platform.
Deskpro for HR
HR help desk software
Transform HR service management with smart workflows, flexible permissions, and real-time visibility that streamline requests, ensure confidentiality, and elevate every employee experience.
Core HR features
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Case management with privacy controls
Granular permissions, access controls, and audit trails ensure only authorized team members handle sensitive HR cases.
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Onboarding and offboarding automation
Automated workflows for document collection, approvals, and compliance tracking streamline employee transitions and reduce errors.
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Self-service help center
Searchable knowledge base for instant access to FAQs, benefit details, and policy documents, reducing repetitive inquiries.
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Custom SLAs for HR requests
Define response and resolution times for critical HR inquiries like payroll, performance, and onboarding, and ensure consistent service delivery.
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Customizable dashboards & reporting
Track trends, request volumes, and team performance with real-time dashboards and analytics.
Case Study
Randstad streamlined recruitment processes with support software
Randstad wanted an On-Premise solution that was easy to understand, quick to set up, and customizable.
Case Study
Launchpad improved its recruitment processes with Deskpro
Launchpad provides video-led HR technology to improve employment decisions. To ensure success, candidates using the system for the first time need quick answers. With Deskpro, Launchpad replies to over 80% of enquiries within just 15 minutes.
Case Study
Aon Norway wanted a more productive customer service system
Aon Norway started using Deskpro to help organize its support service for psychometric assessments and provide customer support to its users.
Frequently Asked Questions
How does Deskpro improve HR team efficiency?
Deskpro automates repetitive HR tasks like time-off approvals, benefits queries, and onboarding support. HR teams focus on engagement, culture, and strategy instead of manual admin.
Can Deskpro integrate with our current HR tools?
Yes. Deskpro integrates with popular HR systems and apps via API or Zapier, connecting with HRIS, payroll, and collaboration tools for seamless workflows.
How does Deskpro protect sensitive HR data?
Deskpro offers enterprise-level data protection, including encryption, audit trails, and permission-based access. Choose cloud or on-premise hosting to meet internal compliance and privacy standards.
Does Deskpro support employee self-service?
Absolutely. Deskpro’s self-service portal allows employees to find answers, submit HR requests, and access policies 24/7, reducing ticket volume and empowering staff independence.
Is Deskpro suitable for organizations of all sizes?
Yes. Deskpro is scalable for small HR teams and global enterprises alike, offering flexible licensing, customizable workflows, and secure deployment options.
How does Deskpro help HR leaders measure success?
Custom reports and dashboards give HR leaders visibility into request volumes, response times, and satisfaction metrics, helping demonstrate HR’s strategic impact on the organization.