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June 22, 20262 min read

Deskpro named a 2026 CODiE Award finalist

We’re proud to announce that Deskpro Private has been named a Finalist in the 2026 CODiE Awards in the Best Customer Service Solution category.

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On-premise help desk software: What it is, who needs it, and how to choose

Most help desk software today is cloud-based by default, and for the majority of support teams, that works fine. You get fast setup, automatic updates, and a vendor who handles the infrastructure so y...

June 18, 2026 13 min read
Laptop screen with icons indicating automated help desk actions

Custom ticketing automation: Benefits and capabilities guide for 2026

We’re willing to bet you didn’t enter the support field because you love answering repetitive questions and manually routing requests, and your team members probably didn’t either. Yet on most custome...

June 18, 2026 12 min read

Enterprise help desk software: What to look for and what to avoid

An enterprise’s help desk needs look a lot different than SMBs’. While a small business might be able to get by with a basic ticketing system, or even a shared email inbox, enterprises need a service ...

Blog
June 18, 2026 10 min read

Why so many support systems become “Frankenstein” help desks

Support setups don’t suddenly break, but they can slowly become harder to manage as workflows, teams, channels, and automations grow over time. Explore why support systems become fragmented, how migra...

Blog
June 18, 2026 12 min read
Icons depicting AI, a laptop computer, and a cloud security alert with a shadow around the edges

The risk of shadow AI in customer support (and what to do about it)

Has your organization approved specific AI models and invested in AI-powered software for your support team? If not, there’s a good chance your support agents are using AI anyway.

AI
June 18, 2026 9 min read

Questions to ask AI help desk solution providers

If you’re in the market for a help desk, you’ll be hard-pressed to find a vendor that isn’t actively promoting their AI capabilities. At this point, having AI is table stakes: what matters is whether ...

AICustomer Support
May 7, 2026 12 min read

From basic conversations to HR workflows: Replacing Personio Conversations with Deskpro

HR software company Personio is retiring Conversations, their HR ticketing system, at the end of June 2026. Their plan is to transition customers to Personio Assistant, an AI chatbot intended to defle...

Alternatives
May 5, 2026 3 min read
Replace Jira Service Management Data Center with Deskpro Private

When cloud isn't an option: Replacing Jira Service Management Data Center with Deskpro Private

Jira Service Management is going cloud-only. You don’t have to. Atlassian is sunsetting Jira Service Management (JSM) Data Center, its on-premise help desk product. They stopped selling new licenses i...

Alternatives
April 30, 2026 13 min read
Best Jira alternatives for IT and customer support teams

Best Jira alternatives for IT and customer support teams

For enterprises looking for a cloud-based ITSM-only solution, Jira Service Management (JSM) is a solid choice. However, if you’re looking for a ticketing solution for both your IT and customer support...

IT Support
April 15, 2026 13 min read
7 ways to improve support operations with automated help desk workflows

7 ways to improve support operations with automated help desk workflows

If your support team is relying on fully manual processes to manage their workload–from triaging tickets to writing individual responses for every ticket–it’s not sustainable. And it’s not a good expe...

Customer Support
April 9, 2026 10 min read
Help desk migration: How to switch platforms without disruption

Help desk migration: How to switch platforms without disruption

Your current help desk is no longer working for you and your support team. You know you need to make a switch, but you’re not looking forward to the help desk migration process. You’ve got years’ wort...

Blog
April 2, 2026 10 min read
The support leader’s guide to sovereign data and AI

The support leader’s guide to sovereign data and AI

This situation is becoming common for support leaders in regulated industries or government agencies in countries with strict data sovereignty requirements. Governments around the world are becoming i...

Compliance & Security
March 31, 2026 12 min read
Best help desk solutions for remote teams in 2026

Best help desk solutions for remote teams in 2026

Remote work arrangements reached an all-time high during the covid pandemic and have tempered a bit due to return-to-office mandates, but a significant percentage of businesses are still treating remo...

Blog
March 25, 2026 11 min read
Why is a help desk important for growing businesses?

Why is a help desk important for growing businesses?

The early stages of customer support for a startup or small business often look something like this: customers reach out to a single email address, and a small team–or single person–manage the request...

Blog
March 19, 2026 8 min read
Deskpro now available on the AWS European Sovereign Cloud

Deskpro now available on the AWS European Sovereign Cloud

AUSTIN, TEXAS – March 18, 2026 – Today, Deskpro, provider of the secure AI-powered help desk platform, announced that it is a partner for the AWS European Sovereign Cloud, a new, independent cloud for...

Announcements
March 18, 2026 3 min read
Smarter support: How regulated industries can adopt AI safely

Smarter support: How regulated industries can adopt AI safely

Support leaders know that AI has the potential to intelligently automate workflows, improve their first response and resolution time, and uplevel their customer experience (CX). But unfortunately, man...

AI
March 17, 2026 7 min read
Knowledge is power: Your help desk tickets should inform your AI

Knowledge is power: Your help desk tickets should inform your AI

When you get started with any large language model (LLM), you’re using an AI model that’s been trained on massive public data sets—but not your organization’s policies, processes, product information,...

AI
March 12, 2026 6 min read
10 best Intercom alternatives for modern customer support teams

10 best Intercom alternatives for modern customer support teams

Intercom is well known in the customer support world as a live chat leader. It’s a popular pick for support teams looking for real-time chat capabilities, outbound messaging, and a unified inbox acros...

Blog
March 10, 2026 12 min read
Best Zendesk alternatives for regulated industries

Best Zendesk alternatives for regulated industries

If you were to ask a group of support leaders to name the help desk platforms they’re most familiar with, Zendesk would likely be one of the most-mentioned. A long-time leader in the customer service ...

Blog
March 6, 2026 16 min read