Private AI Help Desk for Regulated Industries

Infrastructure that aligns with your security model

Most SaaS help desks are tied to a single hosting model. Your data sits where the vendor decides — and your compliance team adapts accordingly.

Deskpro Private removes that constraint.

Organizations can deploy the full Deskpro platform within private cloud environments, isolated VPCs, on-prem infrastructure, or sovereign regions. IT and security teams maintain existing governance frameworks, network controls, data residency policies, and audit structures.

Operational teams no longer have to accept external risk to modernize support.

Omnichannel support without compromise

Deskpro Private is a complete omnichannel support platform.

Customer conversations across email, live chat, phone, social channels, SMS, and web forms are unified in a single workspace. Automation, workflows, reporting, and governance operate consistently across every channel.

Because the platform runs within your infrastructure boundary, communication data and reporting remain under your control.

Security does not come at the expense of capability.Flexibility does not reduce performance.

AI that runs in your own environment

AI is transforming support operations, but many organizations hesitate due to data exposure risks.

With Deskpro Private, AI operates inside your approved infrastructure. You can connect leading model providers, integrate private models, or deploy AI services through secure environments such as Amazon VPC with PrivateLink access to Bedrock.

AI is grounded in your internal documentation, ticket history, and approved knowledge sources, reducing inaccuracies while maintaining governance.

No forced public routing. No mandatory provider lock-in.AI becomes a controlled extension of your infrastructure strategy.

Support that respects data sovereignty

Deploy entirely within sovereign environments, keeping customer data and operations inside jurisdictional boundaries.

Regional compliance, data residency, and national governance requirements remain intact without sacrificing modernity.

Scale without exposing your product data

High-growth SaaS companies need scalable support without risking customer data.

Aligned with SOC 2 and ISO, Deskpro Private keeps automation and support in your environment, so you can scale without replatforming.

Support within regulatory guardrails

Financial institutions face strict audit and PII requirements.

Deskpro Private keeps customer interactions within your perimeter, with built-in governance and reporting for compliance visibility.

Secure support for patient environments

Healthcare organizations require strict PHI governance.

Deskpro Private deploys in secure, regulation-aligned environments with built-in audit logging and access controls, so teams can modernize support while protecting patient data.