New Guide The Help Desk AI Maturity Journey: A Support Team’s Guide Download Now
October in Numbers This month, the development team has been focused on a host of new features that will be released throughout November. This means October has largely involved enhancements to the in...
Have you ever used live chat support as a customer? If so, you know how convenient it can be.
In an age where 'The Cloud' often dominates tech discussions and takes the limelight in strategy meetings, you could be forgiven for thinking that on-premise software is yesterday's news.
Unleashing Business Potential: Harnessing Collective Wisdom Through Effective Knowledge Management | Business Growth Blueprint
September in Numbers This month's development stats, saw our team making over 100 changes, updates, and fixes across the product functionality.
The world of customer service has changed, as have the expectations of both businesses and customers.
August in Numbers As we spring forward into September, let's take a moment to reflect on the changes that have been made in the last month!
Customer support has, is, and will always be relevant. Gone are the days when investing in customer support teams was considered an afterthought or business cost. Traditional ticketing has morphed int...
July in numbers You can get a better picture of the updates we pushed in July with our development stats.
June in numbers Check out the breakdown of this month's development stats to get a better idea of the progress our team has made.
✨ Product Spotlight ✨ Introducing the new functionality that lets you minimize your ticket reply box. This new feature makes it easier to scan ticket threads in an instant.
✨ Product Spotlight ✨ In the spotlight, this month is the Ticket Preview feature. This major update adds controls to the menu so you can apply actions quickly without even opening a ticket.
