Simplified administration
We take care of all the essential maintenance, backups, updates, security patches, and other technical tasks so you can focus on your business.
We host
Migrate from On-Premise to Cloud
If your needs have changed, or you no longer require an On-Premise help desk, you can easily migrate to the hosted version of our software.
Migrating to Deskpro Cloud from your current account is simple; we'll provide you with an access token, and one command later, your migration is in progress.
Simple Cloud migration
Let us host you on Deskpro Cloud
There are several reasons why you may have opted for an On-Premise deployment with Deskpro in the past. However, if your needs have evolved, we can transition you smoothly to our Cloud platform without any disruptions.
Seamless Migration
Migrate your help desk to Deskpro Cloud
Our Cloud Engineers set you up for a painless migration to Cloud from your current On-Premise instance.
Enter your migration token
Enter your migration token
We provide a migration token that will authenticate you to our services. Enter the token when prompted on the command line to begin your Cloud migration.
Configure your brand domains
Configure your brand domains
You'll need to configure new domains for each of your brands ending in '.deskpro.com' to enable a smooth migration across to Cloud.
Configure your email accounts
Configure your email accounts
You'll need to configure email accounts that follow the Cloud email address rules. Existing email addresses are added as aliases for the '@yourmasterdomain.deskpro.com' accounts.
We upgrade you
We upgrade you to Deskpro Horizon
Once your help desk is moved to Cloud, our team will upgrade you to Horizon as part of the migration process. So you won't have to worry about upgrading to the latest version of Deskpro.
Hosted Solution
What you can look forward to with your Cloud help desk
After migrating to our Cloud solution, we take care of all updates, backups, security patches, and more. So you can focus on providing exceptional support experiences.
And we update your help desk every week with the latest features, improvements, and bug fixes. We host your help desk from industry-leading AWS data centers, with your choice of location between the US, EU, and UK.
Automatic weekly releases
We automatically update Cloud accounts weekly. So you're always up-to-date with the latest features, fixes, and security patches without manual intervention from your team.
Secure AWS hosting
AWS offers robust security measures, such as encryption, firewalls, and intrusion detection, which can help protect your data from cyber threats.
On-Premise to Cloud
Cloud Migration FAQs
Here are some of the most common questions we receive about migrating from Deskpro On-Premise to Cloud. If you still have any questions you can get in touch with our team.
Can I migrate from Deskpro On-Premise to Cloud?
Yes, you can move from Deskpro On-Premise to Deskpro Cloud. You will work with one of our cloud engineers, who will migrate your help desk data to our secure AWS Cloud infrastructure.
How much does Cloud migration cost?
The migration is $1,000 and there is no limit on the amount of data you can bring over from your On-Premise help desk. All of your legacy ticket data will be stored free of charge in one of our AWS data centers!
Can I transfer my On-Premise license to Cloud?
No, you will need to buy a new annual Cloud subscription matching the same number of Agents as your current On-Premise license.Cloud licenses are priced from $29/agent/month (annually).
I’m in the middle of my On-Premise license, will I lose the credit?
No, any credit from your On-Premise account will be used against your first annual Cloud payment.
Can I increase or decrease Agent seats when I move to Cloud?
To increase Agents, just let us know how many additional agents you require when we are putting your invoice together.
You can't decrease Agents below your current number of Agents On-Premise during your 1st year of Deskpro Cloud, but you can on subsequent renewals.
Can I move to monthly billing when I migrate to Cloud?
The first payment on Deskpro Cloud must be annual, after this you are able to switch to monthly billing.
Can I run a test migration?
Yes, test migrations would incur a cost as it requires our Cloud engineers to work on your account.A test migration would be charged at US $1,000.
How do I get started with a migration?
Migrations require manual work from our cloud engineers, so please create a ticket with us to book a time for the migration.
Get in touch
How long will the migration take?
The time it takes to perform the move depends entirely on the state of your help desk.
Larger help desks mean larger exports, so there is an overhead of simply uploading and downloading the data and extracting it. If your help desk is outdated, then there's also the time needed to upgrade it to the same version as the Cloud platform.
The two things you can do to reduce the time it takes is to pre-update your instance of Deskpro to the latest version and then make sure you have a fast host to upload your data to (the faster the host, the faster you can upload it and the faster our Engineers can download it).
Can I use a custom domain or URL?
Yes, the cloud platform allows you to set up a custom domain. We also automatically manage HTTPS certificates for free.
Arrange your Cloud migration
Get in touch with our team so we can start the process of migrating your help desk to Deskpro Cloud.