Cloud
Never have to worry about hosting or technical details; we handle that, plus automatic weekly updates.
- 99.9% uptime
- Auto weekly updates
- US/EU/UK Data centers
- Security Patches
On-Premise
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- Rapid deployments
- In-built scalability
- Multi-instance
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Ticket Management
Ticket Management
A centralized dashboard where agents can view, prioritize, and assign tickets, ensuring that nothing gets overlooked.
Multichannel Support
Multichannel Support
Deskpro supports various communication channels, including email, live chat, social media, and web forms. Provide consistent support across multiple platforms and allow customers to reach out using their preferred method.
Collaboration Tools
Collaboration Tools
Facilitate collaboration among support agents through internal notes, team chats, and @mentions. Agents can discuss tickets, share information, and seek assistance from colleagues, ensuring a collaborative and cohesive approach to ticket resolution.
Customization Options
FEATURE
Customization Options
With extensive customization capabilities, organizations can tailor Deskpro to their specific needs. From custom ticket forms and fields to personalized workflows and branding, Deskpro can be adapted to match an organization's unique requirements.
Reporting and Analytics
FEATURE
Reporting and Analytics
Track key metrics like response times, ticket volume, agent productivity, and customer satisfaction ratings. This data empowers organizations to identify areas for improvement and make data-driven decisions.
Shared Inbox
Shared Inbox
Manage all customer interactions and tickets from a single, shared inbox.
Notes & @mentions
Notes & @mentions
Improve collaboration on individual tickets and conversations.
Agent Instant Messaging
Agent Instant Messaging
Allow agents to communicate and collaborate within the help desk instantly.
