Facebook Support Software

Support your users on Facebook

Manage Social Customer Service with Facebook ticketing.

Support your customers on Facebook through your help desk with a seamless social media ticketing solution.

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Real-time conversation

Deskpro lets you converse with users via Messenger in real time so they aren't left waiting.

Facebook Ticketing

DMs from Messenger are converted directly to tickets in the help desk.

Interact with customers

Reply to customers directly from the help desk into the platform they love

Seamless Social Ticketing

Stress-free social media support

Connect your Facebook account to your help desk. So customer requests and queries are routed directly to your agents.

Clear and Direct

Respond to tickets from the help desk

Deskpro centralizes your social media customer service. A Facebook direct message automatically creates a new ticket in the help desk.Your help desk provides agents with the tools they need to resolve issues with ease.

Provide social media support across Instagram, WhatsApp & Twitter

Instagram Ticketing System

Respond to social media tickets via Instagram

Our Instagram ticketing system lets you stay on top of Instagram messages directly in your help desk and track every inquiry until resolution.

WhatsApp Ticketing Software

Social support with WhatsApp ticketing system

Deskpro's WhatsApp help desk integration allows you to respond to customer queries more efficiently. Make social media ticketing simple.

External Messaging Services for Customer Support

Enhance customer support with External Messaging Services. Integrate SMS and WhatsApp to provide instant, reliable, and secure communication for improved customer satisfaction and efficiency.