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Slack Ticketing Platform

A Slack ticketing system to support your team

Submit support requests directly from Slack with a simple command. No more lost requests or forgotten issues, just quick and easy access to the help you need.

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Tired of losing requests in Slack?

Slack keeps your teams connected, but important requests often get buried in busy threads and direct messages.

You might set reminders or save things for later, but with all the noise your team can easily miss problems and resolve issues slower if they rely on Slack as a primary form of communication.

Slack ticketing will change that

Let your people submit tickets inside Slack, making requests easy to find, track, and resolve.

Requesters don't have to leave Slack and your team never miss a message.

Power internal support across your workspace

Built for seamless support in Slack, Deskpro helps every team stay productive by turning conversations into action.

IT Help Desk

IT Help Desk

Forgot your login? Laptop won’t start? Submit IT requests from any channel or DM and track progress with ease.

HR & People Ops

HR & People Ops

Let staff ask about onboarding, policies, or benefits right from Slack without needing to leave the workspace.

Facilities & Admin

Facilities & Admin

From AC issues to supply requests, report problems instantly in Slack and keep things moving.

Make Slack support effortless

Slack excels at real-time communication, but it struggles with tracking and managing support requests. That's where Deskpro comes in.

Ticket creation

Ticket creation

Use a quick Slack command to submit a request, with custom forms to gather relevant info.

Ticket creation

Automatic sync

Automatic sync

Tickets created in Slack instantly sync with your help desk, so your support team never misses a beat.

Automatic sync

Simple forms

Simple forms

Your support team still gets all the information they need with powerful forms to create tickets right from Slack.

Simple forms

Respond with AI

Respond with AI

Use AI-generated answers, powered by content you provide, to reply to questions posted in Slack channels with a simple /deskpro ai

Respond with AI
How it works

It's as simple as /deskpro

Type /deskpro

Right click to use the app or /deskpro shortcut and raise a request without leaving Slack.

Fill out a form

Provide details so your support team can help quickly and accurately.

Track progress in Slack

Receive status updates and respond to questions without opening another app.

Get started with Deskpro for Slack today

You can install Deskpro for Slack with these simple instructions:

  1. Login to Deskpro
  2. Navigate to the Admin section
  3. Select Apps & Integrations
  4. Select Slack & Teams
  5. Click Install and follow the on screen instructions to connect your Slack workspace to your Deskpro instance.

Simplify Slack support today

Get started with your new Slack ticketing solution today.

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