External Messaging Services for Customer Support
Integrate powerful communication channels with SMS and WhatsApp Messaging Services.
Engage directly with customers for more effective and convenient communication.
SMS Ticketing System
Empower your team with SMS support
SMS ticketing is a powerful tool for businesses seeking more efficient and reliable customer support.
A text messaging channel allows support teams to connect with clients promptly and resolve their inquiries while on the go.
Streamlined SMS Support Experience
Customers can initiate support tickets directly via SMS by sending a text message to your designated support number.
Once the ticket is created, the help desk can automatically respond with a confirmation message, including a unique ticket number for reference.
Whatsapp Help Desk Integration
Support customers directly via WhatsApp
Your customers can message you through WhatsApp, and the messages will automatically convert into tickets in your help desk, while your replies will be sent straight to their accounts.
Ready to enhance your support?
Connect your messaging services to your help desk today.
What does Deskpro's Chat offer?
What is the difference between SMS and WhatsApp messaging?
SMS (Short Message Service) is a text messaging service that operates over cellular networks, allowing you to send and receive messages without needing an internet connection. While, WhatsApp is an internet-based messaging app that supports text messages as well as multimedia content, such as images, videos, and documents.
Are WhatsApp and SMS the only communication channels available?
No, Deskpro is an omnichannel platform. You can connect any combination of channels, including email, chat, phone support, and social media channels, to ensure comprehensive customer support and engagement wherever your customers may contact you.
How does Deskpro's chat software benefit agent productivity?
Deskpro's chat solution maximizes agent productivity through its multi-chat capabilities.
Agents can handle multiple chat conversations simultaneously, efficiently switching between them. Reducing response times, increasing efficiency, and enabling agents to serve more customers in less time.
By optimizing agent workload and minimizing idle time, Deskpro's chat software enhances overall team productivity, ensuring that customer queries are addressed promptly and efficiently.