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Live chat software

Offer round-the-clock support and connect with customers to resolve queries whenever your team is free.

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Provide Efficient Support

Get to the bottom of simple queries in no time and increase team productivity.

Engage with Customers

Improve engagement by initiating chats with current and potential customers.

Monitor Performance

Analyze metrics and create custom reports to understand and improve chat support.

Understand Your Visitors

See pages customers are browsing and preview messages they type in real time.

Efficient Multi-Chat Handling

Reduce wait times and boost resolution rates

Seamlessly jump between multiple conversations, collaborate with colleagues, or team up on support; reduce customer wait times by handling multiple chats at a time.

Multi-agent chats
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Deflect requests

Multi-agent chats

Multi-agent chats

Two heads are better than one. Your colleague can jump into active chats to help solve customer issues on the double.

Transfer

transfer

Agents can reassign chats directly to other agents with a couple of clicks. Helpful when specific team members are the experts on a certain issue.

Deflect requests

Deflect requests

Create chatbot flows that proactively suggest relevant options to reduce incoming queries.

message previews

Stay ahead of the game with proactive previews

See what customers are typing in real-time before they press send. Your customer service agents can find an answer whilst they type and reply faster. And identify a customer’s sentiment by seeing what they delete, as well as what they send.

stay-ahead-of-the-game-with-proactive-reviews

Custom Routing

Interactive chat flows

Create pre-defined chat paths, where a user’s selection determines the next step in the conversation, whether you route queries through your chatbot or directly to an agent.

Reducing friction and your most common queries by automating core processes.

DESKPRO MESSENGER

Full support in one clever chat widget

Deskpro Messenger improves customer experience and lets you provide great support anywhere. Customers can access essential help desk features from a single, intuitive interface that you can embed wherever they need it the most.

home
Quick Search
Conversation History
Branded Chat Widget

Home

home

Your most important support features are at the customer's fingertips at all times.

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Quick Search

Quick Search

Let customers search all your help content by offering access to the self-service Help Center in Messenger.

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Conversation History

Conversation History

Customers can review chat history and pick things up where you left off if they re-encounter an issue.

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Branded Chat Widget

Branded Chat Widget

Customize the whole look and feel of your Messenger widget. Pick colors, styles and themes that suit your brand and logo.

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Integrated Call Center Software for Efficient Customer Support

Deskpro Voice

Integrated Call Center Software for Efficient Customer Support

Deskpro Voice: Streamline your call center operations with our integrated cloud-based solution. Improve customer support and resolve issues faster.

Streamline social media customer service interactions

Social Media Ticketing

Streamline social media customer service interactions

Enhance social media customer service with Deskpro's comprehensive software. Support across WhatsApp, Facebook, Twitter and SMS with help desk integrations.

accelerate-response-with-dynamic-customer-service-forms

Dynamic Forms

Accelerate responses with dynamic customer service forms

Use dynamic forms to collect information for a more structured process. Forms help to streamline your support & allow for more personal interactions.

FAQs

What does Deskpro's Chat offer?

How does Deskpro's live chat software improve customer support experience?

Deskpro's chat software enhances customer support experiences by providing instant access to support content or agent chat and allowing real-time assistance for prompt issue resolution.

Customers no longer have to wait in long queues, with a user-friendly interface and efficient features, Deskpro's chat ensures personalized and effective support at all hours of the day.

Can Deskpro's chat software help increase sales and conversion rates?

Yes, Deskpro's chat software can significantly boost sales and conversion rates.

With proactive engagement, agents can initiate chat conversations with website visitors, offering assistance and guidance during the buying process.

By addressing customer concerns in real time, Deskpro helps build trust, overcome purchasing barriers, and increase customer confidence, leading to improved sales performance and higher conversion rates.

How does Deskpro's chat software benefit agent productivity?

Deskpro's chat solution maximizes agent productivity through its multi-chat capabilities.

Agents can handle multiple chat conversations simultaneously, efficiently switching between them. Reducing response times, increasing efficiency, and enabling agents to serve more customers in less time.

By optimizing agent workload and minimizing idle time, Deskpro's chat software enhances overall team productivity, ensuring that customer queries are addressed promptly and efficiently.

Is Deskpro suitable for small businesses or larger enterprises?

Deskpro caters to businesses of all sizes, whether small businesses or large enterprises. Deskpro offers scalable solutions to meet your specific requirements.

Our flexible pricing plans and deployment options make it easy to customize the software to fit your organization's size and support needs.