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On-Premise Help Desk Software

Upgrade to Deskpro Team to access new features

Deskpro Horizon boasts a broad range of new features that our team created, with more and more added every week.

Upgrade to Deskpro team from your legacy Horizon plan to get continuous access to the latest features.

What's new

Legacy to Horizon

Why upgrade to Deskpro Team?

Previously, access to Deskpro wasn't plan based. With the release of our newest version, Deskpro Horizon, we modified this to align with our developing product.

Our latest version includes a tiered plan system. The different tiers represent additional functionality, extended support contracts, and reduced limits.

Deskpro Team, just like our legacy product, provides all the features required to operate a fully-functioning help desk solution.

New Features

Features only available on Deskpro Team

To access the new features in Horizon and any others our team develops, you need to upgrade from your legacy plan to Deskpro Team. This will unlock the latest features for your team and give you next-level access to Deskpro Horizon.

WhatsApp

WhatsApp messages to your Business number are automatically converted into tickets to be managed in the help desk.

Facebook Messenger

Facebook Messenger DMs are automatically converted into tickets to be handled by your agents.

Review Channels

Respond to reviews submitted to your Brands pages across different platforms, such as Google reviews and Trustpilot.

Instagram

Resolve Instagram tickets in the help desk with DMs converted into tickets.

Twitter

Reply to public tweets or private DMs from the help desk, which centralizes all your Twitter inquiries.

Shifts

Create work statuses for agents which automate ticket routing and assignment based on agent availability and shift patterns.

Kanban

Kanban mode introduces the Kanban agile workflow management tool into Deskpro.

Voice & SMS

Fully-integrated call center software and SMS capabilities built directly into the help desk.

SCIM

Our SCIM provisioning service makes synchronizing and managing user profiles in the help desk painless.

Two-Factor Authentication

Increase your help desk security by enabling mandatory 2FA for Agent login.

Ticket Templates

Boost agent productivity, reduce human error, and speed up ticket creation with Ticket Templates.

Recurring Tickets

Create tickets on a regular schedule (hourly, daily, weekly, monthly) for repeated processes.

Upgrade with ease

How can you move to our new billing system?

We've made it as simple as possible to get started. If you're an Admin, you can upgrade to the latest Deskpro plan system from the Billing dashboard.

But if you encounter any issues, you can get in touch with our support team.Contact us

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HOW IT WORKS

One lifecycle, one record, no blind spots

See how each step connects to create a seamless experience.

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Team

team

Our free level of support includes access to our incredible team of support superheroes who can help answer your queries.

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Professional

professional

Benefit from the dedicated support team offering business hour support in your time zone.

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Enterprise

enterprise

Deskpro's Enterprise Support gives your organization will have direct access to first-class round-the-clock support.

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See what Deskpro Horizon could do for your help desk

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