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Deskpro Help Desk Software

Revolutionize support with Deskpro Horizon

Experience the power of all-in-one help desk software with Deskpro Horizon.

Further streamline your support operations and improve overall customer experience with Horizon's advanced features and user-friendly interface.

Deskpro Horizon

Take a tour of the Horizon interface

Our powerful and intuitive help desk interface has been re-imagined for Admins and Agents to enhance your support ability. Take a tour of the help desk and familiarize yourself with Horizon.

Beautiful interface

Get to know the new Deskpro Platform

The Deskpro product interface has been re-imagined to provide a flexible and painless solution for help desk management that never compromises on power.

A truly all-in-one solution, where every communication channel creates a ticket in the interface that can be managed in one centralized location.

New Features

Features available only when you upgrade to Deskpro Horizon

To access the newest Deskpro features, you need to upgrade from your legacy help desk to Deskpro Horizon. Unlock the latest features for your team and gain the exciting features we add as part of our weekly releases.

WhatsApp

WhatsApp messages to your Business number are automatically converted into tickets to be managed in the help desk.

Facebook Messenger

Facebook Messenger DMs are automatically converted into tickets to be handled by your agents.

Review Channels

Respond to reviews submitted to your Brands pages across different platforms, such as Google reviews and Trustpilot.

Instagram

Resolve Instagram tickets in the help desk with DMs converted into tickets.

Twitter

Reply to public tweets or private DMs from the help desk, which centralizes all your Twitter inquiries.

Shifts

Create work statuses for agents which automate ticket routing and assignment based on agent availability and shift patterns.

Kanban

Kanban mode introduces the Kanban agile workflow management tool into Deskpro.

Workspaces

Seamlessly move between workspaces with simple transitions across multiple help desks.

SMS

Let users text into your help desk, which creates tickets for agents to respond to easily.

SCIM

Our SCIM provisioning service makes synchronizing and managing user profiles in the help desk painless.

Two-Factor Authentication

Increase your help desk security by enabling mandatory 2FA for Agent login.

Recurring Tickets

Automate repetitive processes by scheduling tickets to be created at pre-set intervals with pre-filled fields and information.

FEATURES

Explore our key features

Switch between tabs to discover how each feature works and what it looks like in action.

Email

Email

Every email request or conversation is owned, transparent, and resolvable.

email

Chat

Chat

Connect with customers and resolve issues in real-time on live chat.

chat

Social

Social

Support your customers' needs on the platforms they depend on.

social

Voice

Voice

Make supporting customers over the phone simple with intelligent call center software.

voice

Forms

Forms

Dynamic forms capture the relevant information your agents need to solve any issue.

forms

Reviews

Reviews

Manage online reviews for your brand and app platforms all from your help desk.

reviews
More than a help desk

Extend your support with powerful features

Your team can provide incredible support when armed with the tools to succeed. Choose a help desk that makes collaborating and organizing support simple.

automations

Automations

Powerful workflow automations

All the tools your team needs to resolve any issue. Boost efficiency with powerful automations that reduce manual and repetitive tasks.

reporting

Reporting

Gather analytical insights

Our far-reaching reporting capabilities will help you make data-driven decisions that improve your support and customer experiences.

customer satisfaction

Customer Satisfaction

Use feedback to improve

Gather feedback directly from your customers and track overall performance to build the support system of your customer's dreams.

help center

Help Center

Simple self-service support

Provide amazing support with your 24/7 self-service Help Center to make finding the answer any time easier than ever.

customization

Customization

Configure your flexible help desk

Create a help desk that is entirely your own; with endless customization capabilities, you can develop a platform that fits your every need.

messenger

Messenger

Seamless live chat support

Instantly communicate with customers via fully-integrated live chat with more functionality than leading standalone solutions.

Apps & Integrations

Integrate your tech stack for seamless workflow automation

Seamlessly integrate with a range of third-party tools and services, such as CRM software, e-commerce platforms, and more.

This can help you to streamline your workflows, reduce manual data entry, and improve overall efficiency.

App Library

Your Deskpro Workspace

Horizon's flexible and intuitive interface

Deskpro Horizon comes with a sleek and modern user interface that makes it easy for agents to navigate and manage tickets.

We've expanded the flexibility of the interface by adding new views, collapsable columns, and re-sizable panes so our interface works on any screen.

Learn more about your workspace

Regular upgrades to the Horizon product

We release a new version of Horizon every week with new features, improvements, and fixes.

See release notes