Your Help Center content can be made available on any page on your website through a messenger widget.

Customers using the widget can access all of your knowledge base content through the widget; providing an alternative user interface with your Help Center combined with live chat.

Sometimes your customers need you to hold their hand through an issue, but this is time-consuming for agents.

Create structured self-service content that provides a step-by-step walkthrough and helps your customers solve their problems.

Admins create escalations across the entire help desk that run after a ticket has spent a pre-defined amount of time in one particular state.This will trigger actions of your choice such as increasing ticket urgency, reassigning tickets, or sending survey requests.

Set up auto-replies and configure updates to make sure customers are never left in dark regarding the status of their issue.Utilize custom fields to personalize your auto-response templates.

Easily manage how content will appear to your customers with a live drag and drop management system.Within each guide, it’s possible to create nested topics with a hierarchy of volumes, chapters and pages, keeping the information organized and easy to navigate.

Give customers instant answers with powerful search across the whole Help Center and Knowledge Base software, including Knowledge Base articles, guides, community topics and news.

Intelligent search begins to suggest articles as they're typing.

Ensure important content is always included in the top of search results by assigning frequently used keywords to articles.

Organize your library of content to help customers and agents find answers faster when they search, by assigning labels to published content.

Increase discoverability of content and ensure that when customers are searching for answers, they’ll discover your solutions first.Articles are optimized for search engines and related content can be linked.

Create a structured knowledge base with unlimited sub-category nesting to put your content where you want it.Place the same article in multiple sub-categories, great for organizing large and small content libraries.

You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.

The Help Center software lets you conveniently manage your ticketing from a different interface and helps you stay on top of things.

Support content shouldn't have to look dull. A familiar branded content platform helps your audience feel safe and increases trust in your brand.

Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.

Choose Help Center Software where you can provide customers with more than just a plain word document.

Author content using a rich and easy-to-use publishing interface. Moderate content with the ability to draft, approve, publish, and archive articles.

Crowdsource improvements by allowing customers to see, comment and vote on topics most important to them. Provide a roadmap to track progress of responses to feedback and show you are listening to them.

Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.

Comments
Customers can reply to content and other people as well as upvote comments deemed most valuable to discussions.

Moderation
Keep your community free of spam and offensive content by reviewing comments and topics before they are published.

Speak the language of your customers and build stronger relationships across the world by publishing articles in different languages.Learn more about Localization

Keep customers constantly engaged and in-the-know by communicating the most recent news, blog posts and announcements.

Categories
Organize news posts into categories to communicate specific types of content and quickly distinguish them with colors.

Cover Images
Add images to news posts to provide context and a captivating preview.

Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledge base.

Individual articles, categories and the whole knowledge base can be subscribed to, along with News and Community content.

Avoid confusing customers and save time by building structure and consistency into content.

Templates
Ensure that your news posts use the same format. Agents can create templates for different purposes and save time by using them again and again.

Freshen Up Stale Content
Choose when you want content to be reviewed by your team, keeping it up-to-date and relevant.

Make files available to your customers and agents, whether it is a pdf, a brochure, a software application or driver.

Deskpro provides you with the ability to host files within knowledge base articles, guides and news. It also has a dedicated file storage area for your external or internal customer base.

Help center software can make content available for internal and external use on the same Help Center.

Usergroup Permissions
Specify permissions to limit what content customers can view. Set permissions for internal knowledge management, such as employee training, on the same support site as customer FAQs.