Bring your own AI
Connect Deskpro to your organization’s approved AI provider and keep full control over configuration, access, and usage.
AI Assist
AI Assist
Draft, summarize, and standardize replies
Reply faster and more consistently with Deskpro AI drafting responses, reducing repetitive work and surfacing insights to continuously improve support.
AI Automate
AI Automate
Detect intent and automate processes
Identify intent and sentiment automatically to categorize, prioritize, and trigger workflows. Routing tickets, escalating urgency, and reducing manual triage.
AI Chatbot
AI Chatbot
Route, respond, and resolve with AI chat
Collect context, route to the right team, and resolve common questions, handing over to agents when it matters.
AI Knowledge
AI Knowledge
Ground answers in your approved content
Keep answers reliable by grounding AI in your support content, website, and PDF sources so responses use relevant and up to date information.
