AI agent assist (co-pilot)
Optimize (human) agent productivity.
Enhance replies, create knowledge base articles, summarize tickets, and more.
The Help Desk that works the way you do
Deskpro Cloud is the foundation that makes resolving issues seamless while delivering fast, personalized support.
Available with multi-regional access in the EU, UK, and US, with global hosting options.
Extreme customizability means that Deskpro is easily configured to deliver service the way that you want–workflows, triggers, automations, white labeling, lite agents, and more.
Setup is instant, with no technical configuration required, and Deskpro automatically manages updates and maintenance.
Scale support without the strain
Empower every agent
- Fewer repetitive tasks
- Improved resolution rate
- Focus on complex issues
- Reduced ‘backlog’ stress
Scale support without the strain
01Agent Experience
Empower every agent
- Fewer repetitive tasks
- Improved resolution rate
- Focus on complex issues
- Reduced ‘backlog’ stress
02Customer Experience
Delight every customer
- Speed of resolution
- Increased answer accuracy
- Fewer escalations
- Self-serve resolutions
03Operational Benefits
Streamline operations
- 24/7 operations
- Reduced agent turnover
- Minimize customer churn
- Fewer live agents required
Deployment
Deploy in private cloud, sovereign cloud, and on-premise environments.
Security
Built-in security, compliance and data privacy for organizations that require more than available via public cloud.
AI Services
Your AI of choice, including cloud AI services, private, sovereign and in-house built AI.
Integration
Securely integrate any and all data across your organization.
Compliant Innovation
Adopt AI confidently, even in the most regulated industries.
Deskpro safeguards your data and your customers’ data through compliance with SOC II, ISO 27001, HIPAA and other certifications. But it doesn’t stop there.
Deskpro is the ONLY AI-driven help desk platform that enables you to adopt and deploy AI, even in the most regulated industries and sovereign environments.
AWS PrivateLink to Amazon Bedrock
For Private Cloud deployments, Deskpro fully supports AWS PrivateLink, enabling secure, private connectivity with Amazon Bedrock AI services.
- For AWS VPC deployments
- Full data encryption in transit and at rest
- Customize models without risking data leakage
- Use any Amazon Bedrock AI foundation model to power Deskpro AI
World-leading organizations rely on Deskpro
Deskpro unifies communication, automation, and intelligence in a single, flexible Help Desk solution. Deliver faster resolutions, empower your team, and create meaningful customer experiences all from one powerful platform.