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June 18, 202612 min read

Why so many support systems become “Frankenstein” help desks

Support setups don’t suddenly break, but they can slowly become harder to manage as workflows, teams, channels, and automations grow over time. Explore why support systems become fragmented, how migra...

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Introducing 2025.5!

Introducing 2025.5!

This release introduces powerful new tools to streamline your workflows, enhance accessibility, and improve communication across Deskpro. With the launch of our DocuSign integration, the new Help Cent...

Announcements
September 29, 2025 6 min read
Say Hello to Support in Slack and Teams

Say hello to support in Slack and Microsoft Teams

You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.

Announcements
June 18, 2025 2 min read
What is a Chatbot? How Do They Work? The Ultimate Guide

What is a Chatbot? How Do They Work? The Ultimate Guide

Chatbots seem to be popping up everywhere these days.

Blog
January 17, 2024 15 min read
Knowledge Base Construction: How to Efficiently Organize and Manage Information

Knowledge Base Construction: How to Efficiently Organize and Manage Information

A well-constructed knowledge base is a fundamental component of any successful business.

Blog
December 20, 2023 10 min read
The 5 Stages of Crafting a Seamless Customer Onboarding Experience

The 5 Stages of Crafting a Seamless Customer Onboarding Experience

Get ready to dive into what might just be the most important thing you can do to wow your customers and ramp up their loyalty - crafting a seamless onboarding experience and having a proper customer o...

Blog
December 14, 2023 15 min read
The Ultimate Guide to Elevating Your Business Through Customer Experience

The Ultimate Guide to Elevating Your Business Through Customer Experience

Hold onto your hats- we're about to dive into the wildly fascinating world of customer experience!

Blog
November 14, 2023 19 min read
What is Live Chat, and Why Your Business Needs It

What is Live Chat, and Why Your Business Needs It

Have you ever used live chat support as a customer? If so, you know how convenient it can be.

Blog
October 30, 2023 21 min read
Why On-Premise Software Still Holds Its Ground in the Cloud-First Age

Why On-Premise Software Still Holds Its Ground in the Cloud-First Age

In an age where 'The Cloud' often dominates tech discussions and takes the limelight in strategy meetings, you could be forgiven for thinking that on-premise software is yesterday's news.

Blog
October 23, 2023 13 min read
Knowledge Management and Your Guide to the Power of Collective Wisdom

Knowledge Management and Your Guide to the Power of Collective Wisdom

Unleashing Business Potential: Harnessing Collective Wisdom Through Effective Knowledge Management | Business Growth Blueprint

Blog
October 16, 2023 17 min read
How to Master the Art of Exceptional Customer Service

How to Master the Art of Exceptional Customer Service

The world of customer service has changed, as have the expectations of both businesses and customers.

Blog
September 24, 2023 25 min read
Beyond Tickets: Future of Effective Customer Support

Beyond Tickets: Future of Effective Customer Support

Customer support has, is, and will always be relevant. Gone are the days when investing in customer support teams was considered an afterthought or business cost. Traditional ticketing has morphed int...

Blog
August 27, 2023 17 min read