If you’re using–or thinking about using–KrispCall as your telephony system, we’ve got good news: you can integrate Deskpro and KrispCall to bring voice, SMS, and ticketing into a single help desk workspace. It’s a great way to break down silos between specialized support teams, bring all your customer interaction context into a single platform, and improve your omnichannel experience.
KrispCall is a cloud-based business phone system that lets you instantly set up virtual phone numbers, make and receive calls, send and respond to texts, and automate follow-ups. You can get international phone numbers in over 100 countries, allowing you to equip distributed support teams and serve global customers without investing in physical infrastructure.
With pricing starting at $12/user/month, KrispCall is a strong fit for small and mid-sized support and contact center teams looking for an affordable voice and SMS solution. It’s also a good option for growing startups and technology companies that want to add voice support, as well as remote and distributed companies that need to support employees and customers around the world.
When you connect KrispCall with Deskpro, you get:
Connecting KrispCall and Deskpro unites your contact center and help desk workflows and gives your team leaders a clearer view of what's happening across support channels.
Agents handle calls, texts, and tickets from one interface, so they're not jumping between a phone system and a help desk to piece together a conversation. Because every interaction lives in the same place, it's also easier for agents to collaborate, pick up where a teammate left off, and keep work moving.
When an agent returns a missed call or follows up on an open issue, they can review the previous call log, along with any call notes, voicemails, or related tickets so they know exactly where to pick things up.
If a customer calls after sending an email, the agent who answers already has the full history in front of them. The customer doesn't have to repeat themselves, and they get the same quality of service whether they reach you by phone, SMS, email, or chat.
Because the Deskpro x KrispCall integration lets you log calls and SMS as tickets, you can build customer reports for these and all other connected support channels. That gives contact center and support leaders the data to spot trends, understand how customers move between channels, and make informed decisions about the experience they're delivering.
If you’re using KrispCall and Deskpro, it’s time to bring them together with our integration. Eliminate the double work, context switching, and the silos that occur with disconnected customer support systems. Turn requests from every support channel into tickets in your help desk so every customer conversation carries its full history no matter where it started or where it packs back up. That’s what true omnichannel support looks like: a single, connected view for your team and a consistent experience for your customers.
Read more about Deskpro’s integration with KrispCall, or contact us to learn how to get set up.
There’s no additional cost for Deskpro and KrispCall customers to begin using our integration. If you are a Deskpro customer who is considering KrispCall, you can get started on an Essential plan for $12/user/month. If you’re a KrispCall customer who is considering adding Deskpro, you can get started on a Team plan for $39/user/month.
You can connect Deskpro to KrispCall via the Integrations section under Settings in KrispCall. After clicking on Integrations, you can search for Deskpro and click the Connect button. See step-by-step instructions here.
You can connect KrispCall and Deskpro without any disruption to your call flows, routing, or numbers. Agents can download the KrispCall Dialer Chrome extension to make and receive calls directly in their Deskpro workspace, without changing anything that’s been set up in KrispCall.
Integrating Deskpro and KrispCall is an easy win for teams who already use both platforms and want full visibility into the customer experience across support channels. Connecting the two platforms is also a good solution for teams tackling the challenges of manual call logging, disconnected contact center and help desk workflows, and customer journeys that frequently span multiple support channels.